Privacy Policy

Last Updated: July 2024 | Effective Date: July 2024

1. Introduction and Definitions

PAWS UNITED PET SERVICES ("Company", "We", "Us", "Our"), a proprietorship business registered under GST Regulation (GST No: 27CPVPS2523A1ZR), operated by Sandeep Uttam Singh, operates the website pawsunitedpet.store (hereinafter referred to as "Website" or "Service").

This Privacy Policy explains our policies and practices regarding the collection, use, disclosure, and protection of your personal information when you visit our Website, use our Services, or engage with us through various communication channels. By accessing or using our Website, you consent to the practices described in this Privacy Policy.

2. Business Details and Contact Information

Legal Business Name: PAWS UNITED PET SERVICES

Trade Name: P.U.P.S

Proprietor Name: Sandeep Uttam Singh

GST Registration Number: 27CPVPS2523A1ZR

Business Type: Proprietorship

Registered Address: Building No-SH-001, Plot No-0006, Unit No-4, Sector-1, Vashi, Navi Mumbai, Thane, Maharashtra 400703, India

Email: info@pawsunitedpet.store

Phone: +91 8879855818

WhatsApp: +91 8879855818

3. Information We Collect

3.1 Information You Provide Directly

Contact Information: Name, email address, phone number, WhatsApp number, physical address
Account Information: Username, password (if creating an account)
Order Information: Purchase history, delivery address, special instructions
Payment Information: Credit/debit card details (processed securely through Razorpay/PayU payment gateways - we do NOT store card details)
Communication Information: Messages, inquiries, feedback, reviews, testimonials
Pet Information: Pet name, breed, age, health conditions (voluntarily shared for product recommendations)

3.2 Information Collected Automatically

Device Information: Browser type, device type, operating system, device ID
Usage Data: Pages visited, time spent on website, links clicked, search queries, referral source
Location Data: IP address, general location (city/state level only)
Cookies and Tracking Technologies: Session IDs, tracking pixels, analytics data

3.3 Information from Third Parties

Payment gateway providers (Razorpay, PayU) - transaction information only
Trelliso catalog platform - order history and product preferences
Meta (Facebook/Instagram) for marketing purposes
Analytics providers (Google Analytics, etc.)

4. How We Use Your Information

PAWS UNITED PET SERVICES uses collected information for the following purposes:

Service Delivery: Processing orders, managing deliveries, providing customer support
Communication: Responding to inquiries, sending order updates, delivery notifications
Payment Processing: Securely processing transactions through authorized payment gateways
Personalization: Tailoring product recommendations based on preferences and purchase history
Marketing: Sending promotional offers, newsletters, product updates (with your consent)
Website Improvement: Analyzing usage patterns to enhance user experience
Security and Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access
Legal Compliance: Meeting GST, tax regulations, and other legal requirements
Dispute Resolution: Addressing complaints, managing refunds, resolving disputes
Analytics: Understanding customer behavior and market trends

5. Legal Basis for Processing

We process your personal information based on the following legal grounds:

Contractual Necessity: Processing required to fulfill purchase orders and agreements
Consent: Your explicit consent for marketing, newsletters, and communications
Legal Obligation: Compliance with GST, income tax, and other legal requirements in India
Legitimate Interest: Business operations, fraud prevention, website security
Performance of Public Task: Where applicable under law

6. Data Retention Period

Transaction Data: Retained for 7 years (as per GST and Income Tax regulations)
Order History: Retained for 5 years for customer reference and warranty claims
Contact Information: Retained until you request deletion or unsubscribe
Account Data: Retained until account deletion or 2 years of inactivity
Marketing Consent: Retained until withdrawn
Analytics Data: Retained for up to 24 months

7. Data Sharing and Third Parties

We may share your information with the following third parties:

7.1 Essential Service Providers

Payment Gateways: Razorpay, PayU (for secure payment processing)
Catalog Platform: Trelliso (for product catalog and order management)
Shipping & Logistics: Delivery partners (name, address, phone for deliveries)
Email Service Providers: For sending order confirmations and communications

7.2 Marketing Partners

Meta (Facebook/Instagram): For targeted advertising with your consent
Analytics Providers: Google Analytics (anonymized data)

7.3 Legal Compliance

Tax authorities (for GST/Income Tax compliance)
Law enforcement agencies (if required by law)
Consumer Protection Authorities (for dispute resolution)

⚠️ We do NOT sell, rent, or lease your personal information to third parties for their marketing purposes.

8. Payment Gateway Security

Important: Your payment information is processed through secure, PCI-DSS compliant payment gateways:

Razorpay: SSL encrypted, PCI-DSS Level 1 compliant
PayU: Industry-standard security, tokenization of payment details
Card Details: NEVER stored on our servers - processed and stored securely by payment providers only
Encryption: All transactions use SSL/TLS encryption

9. Your Data Rights

As per Indian data protection principles and GDPR-equivalent standards, you have the following rights:

9.1 Right to Access

You have the right to request a copy of all personal information we hold about you. Contact us at info@pawsunitedpet.store with proof of identity.

9.2 Right to Correction

You can request correction of inaccurate or incomplete information. We will update your data within 15 days.

9.3 Right to Deletion

You can request deletion of your personal information, subject to legal and contractual obligations (e.g., GST records must be retained for 7 years).

9.4 Right to Withdraw Consent

You can withdraw consent for marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.

9.5 Right to Object

You can object to processing of your data for specific purposes.

9.6 Data Portability

You can request your data in a structured, machine-readable format.

To exercise any of these rights, contact us at:
📧 Email: info@pawsunitedpet.store
📞 Phone: +91 8879855818
Response time: 15-30 days

10. Security Measures

We implement comprehensive security measures to protect your personal information:

SSL/TLS Encryption: All website data transmitted securely
Secure Payment Processing: PCI-DSS compliant gateways
Access Controls: Limited employee access to personal information
Regular Backups: Automatic data backups for disaster recovery
Firewalls and Security Protocols: Protection against unauthorized access
Security Audits: Regular security reviews and updates

⚠️ While we take reasonable precautions, no data transmission over the internet or electronic storage is 100% secure. We encourage you to protect your login credentials.

11. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

11.1 Types of Cookies

Essential Cookies: Required for website functionality (login, shopping cart)
Analytics Cookies: Track user behavior to improve website (Google Analytics)
Marketing Cookies: Enable targeted advertising (Meta pixel)
Preference Cookies: Remember your settings and preferences

11.2 Cookie Control

You can control cookies through your browser settings. However, disabling essential cookies may affect website functionality. See our Cookie Policy for detailed information.

12. Age Restrictions

Our Service is intended for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware of data collection from a minor, we will promptly delete such information.

13. Product Disclaimers

⚠️ Important Health and Medical Disclaimer

P.U.P.S does NOT provide veterinary medical advice. The products and information on our website are for general pet care use only and should not be considered a substitute for professional veterinary advice, diagnosis, or treatment.

Always consult a licensed veterinarian for any health concerns
Our staff is NOT qualified to provide medical advice for pets
Discontinue use of any product if allergic reactions occur and consult a vet immediately
We do NOT endorse any product as a cure, treatment, or prevention for diseases
Individual pet responses to products vary; results are not guaranteed

14. International Data Transfers

Your personal information is primarily stored and processed in India. If we transfer data internationally (e.g., through cloud services), we ensure compliance with applicable data protection laws and have appropriate safeguards in place.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to the Website. Your continued use of the Service after changes indicates acceptance of the updated policy. We recommend reviewing this policy regularly.

16. Grievance Redressal

If you have concerns about our privacy practices, please contact us:

📧 Email: info@pawsunitedpet.store

📞 Phone: +91 8879855818

📍 Address: Building No-SH-001, Plot No-0006, Unit No-4, Sector-1, Vashi, Navi Mumbai, Thane, Maharashtra 400703

Response Time: 15-30 days

17. Compliance

This Privacy Policy complies with:

GST (Goods and Services Tax) regulations in India
Income Tax Act, 1961
Information Technology Act, 2000
GDPR-equivalent privacy principles
Reserve Bank of India (RBI) guidelines for payment security
Consumer Protection Act, 2019

18. Contact Us for Privacy Concerns

PAWS UNITED PET SERVICES (P.U.P.S)

📧 Email: info@pawsunitedpet.store

📞 Phone: +91 8879855818

💬 WhatsApp: +91 8879855818

🌐 Website: pawsunitedpet.store

📍 Address: Building No-SH-001, Plot No-0006, Unit No-4, Sector-1, Vashi, Navi Mumbai, Thane, Maharashtra 400703