Terms & Conditions
These Terms & Conditions govern your use of the Paws United Pet Services website, online catalogue and related services, including enquiries and purchases made from us.
By accessing this website, browsing our catalogue, contacting us or purchasing products from Paws United Pet Services ("P.U.P.S.", "we", "our" or "us"), you agree to these Terms & Conditions to the extent applicable to your use of our website and services.
About Paws United Pet Services
Paws United Pet Services is a proprietorship business based in Vashi, Navi Mumbai, Maharashtra, providing and facilitating the sale of pet-related products and associated customer services.
Our website provides information about our business, products, services and ways to contact or place orders with us.
Acceptance of These Terms
By using our website or services, you acknowledge that you have read and understood these Terms & Conditions and agree to comply with the provisions that apply to your interaction with us.
If you do not agree with these terms, you should not use the website or place an order through our services.
Website Use
You may use this website for lawful personal and commercial-consumer purposes associated with learning about our business, browsing products, contacting us and purchasing available products.
You must not knowingly:
- Use the website for unlawful or fraudulent activity.
- Attempt to gain unauthorised access to the website, server or related systems.
- Introduce malicious software, harmful code or other material intended to disrupt the website.
- Interfere with the website's normal operation or security.
- Misrepresent your identity when placing an order or communicating with us.
- Copy or commercially exploit our original website content without appropriate permission.
Product Information
We make reasonable efforts to present product information accurately. However, product packaging, appearance, specifications, ingredients, sizes and other details may be updated by manufacturers from time to time.
Images displayed on the website or catalogue are generally provided for identification and illustration. Actual product appearance may vary because of packaging changes, manufacturer updates, photography or display settings.
Product descriptions and general pet-care information on our website are not a substitute for professional veterinary advice. If your pet has a medical condition, illness, allergy or special dietary requirement, consult an appropriately qualified veterinary professional before relying on general product information.
Product Availability
Products displayed on our website or catalogue are subject to availability.
The appearance of a product online does not guarantee that it will remain in stock when an order is placed or processed.
Where a requested product becomes unavailable, we may contact you regarding availability or another appropriate resolution.
Prices
Prices displayed through our website, catalogue or other sales channels may be updated from time to time.
We make reasonable efforts to ensure pricing is accurate. However, genuine technical, typographical or catalogue errors may occasionally occur.
If a material pricing error is identified before an order is completed, we may contact you to clarify the correct price and available options, subject to applicable law.
Orders
Orders may be placed through the available methods communicated on our website, including our online catalogue or direct communication channels where applicable.
Customers are responsible for providing accurate order, contact and delivery information.
An order may be subject to product availability, verification, payment confirmation and other reasonable fulfilment requirements.
Order Acceptance & Cancellation
Receipt of an order request does not necessarily mean that every requested item can be fulfilled.
An order may need to be cancelled or modified where, for example, a product is unavailable, material order information is incorrect, payment cannot be confirmed or fulfilment is not reasonably possible.
Where this occurs, we will take reasonable steps to communicate with the customer and handle any applicable payment in accordance with the circumstances and applicable law.
Payment
Available payment methods may vary depending on the order method and services available at the time of purchase.
Payments may be processed directly or through independent banks, payment gateways, UPI services, catalogue platforms or other payment providers.
Third-party payment providers may operate under their own terms and privacy policies.
Shipping & Delivery
Shipping and delivery availability, charges and expected delivery periods may depend on the customer's location, order contents and delivery service used.
Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.
Full details regarding fulfilment and delivery should be read in our Shipping Policy.
Returns, Replacements & Refunds
Returns, replacements and refunds are handled according to the nature of the product, the reason for the request, the condition of the product and applicable consumer law.
Certain consumable, opened or hygiene-sensitive products may not qualify for discretionary change-of-mind returns.
Please review our Return Policy for additional information.
Pet Food & Consumables
Customers should review product labels, ingredients, expiry information, feeding instructions and storage requirements before giving any consumable product to a pet.
Every animal may respond differently to food, treats, supplements or other consumables.
Customers should obtain professional advice where their pet has allergies, sensitivities, medical conditions or specific dietary requirements.
Product Suitability & Customer Responsibility
Customers are responsible for selecting products appropriate for their pet's species, breed, size, age, health and individual requirements.
Products should be used, stored and maintained according to the manufacturer's instructions and any applicable safety warnings.
Third-Party Brands
We may sell products manufactured, supplied or distributed by independent third parties.
Product names, trademarks, logos, packaging and other brand materials belong to their respective owners.
Manufacturer warranties, where available, may be subject to the manufacturer's own terms and procedures.
Third-Party Platforms & External Links
Our website may contain links to an external catalogue, payment service, social-media platform or other third-party website.
Independent third-party services operate under their own terms, policies and technical systems.
We are not responsible for the independent content, availability or privacy practices of third-party websites that we do not control.
Intellectual Property
Unless otherwise stated, original website design, written content, graphics and other materials created for Paws United Pet Services are owned by or used with permission by Paws United Pet Services.
You may view the website for normal personal use, but you may not reproduce, distribute, modify or commercially exploit our original content without appropriate permission.
Third-party trademarks and brand materials remain the property of their respective owners.
Website Availability
We aim to keep the website reasonably accessible and functional, but continuous or error-free availability cannot be guaranteed.
Website access may occasionally be interrupted because of maintenance, hosting issues, technical failures, internet outages, security requirements or other circumstances.
Limitation of Liability
To the extent permitted by applicable law, Paws United Pet Services will not be liable for indirect or consequential loss arising solely from misuse of the website, reliance on general informational content, inappropriate use of a product or failure of an independent third-party service.
Nothing in these Terms & Conditions excludes or restricts liability, rights or remedies that cannot legally be excluded or restricted.
Privacy
Personal information collected in connection with our website, enquiries and services is handled in accordance with our Privacy Policy and applicable requirements.
Customers should review the Privacy Policy for more information about how personal information may be collected and used.
Consumer Rights
Nothing in these Terms & Conditions is intended to remove, waive or restrict any consumer right or remedy that cannot legally be excluded under applicable law.
Where applicable law provides mandatory rights or protections that differ from these Terms, those legal requirements will apply.
Governing Law & Jurisdiction
These Terms & Conditions are governed by the applicable laws of India.
Subject to any mandatory consumer forum, statutory jurisdiction or other rights available under applicable law, disputes relating to these Terms or our services will be subject to the competent courts and authorities having jurisdiction in Maharashtra, India.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our website, products, services, business practices or applicable requirements.
The updated Terms may be published on this page with a revised effective date.
Contact Us
If you have questions about these Terms & Conditions, an order or our services, you can contact Paws United Pet Services using the contact information provided below.
Related Policies
These Terms & Conditions should be read together with our other applicable website policies.
Business Information
Questions about our terms?
Contact Paws United Pet Services for assistance regarding our website, products or your order.