Privacy Policy

Information We May Collect

Depending on how you interact with us, we may collect information that you voluntarily provide when making an enquiry, communicating with us or placing an order.

This information may include:

• Your name.
• Phone or WhatsApp number.
• Email address.
• Delivery or billing address.
• Order and product enquiry information.
• Messages and communications sent to us.
• Other information you voluntarily provide in connection with your enquiry or purchase.

Information Collected Automatically

When you access our website, certain technical information may be collected automatically by our website, hosting provider, security tools, analytics technologies or other website services.

This may include information such as:

• IP address.
• Browser type.
• Device type.
• Operating system.
• Pages visited.
• Date and time of access.
• Referring website or source.
• General website usage information.

This information may be used to maintain website security, understand website performance and improve the user experience.

How We Use Your Information

Information collected or received by Paws United Pet Services may be used for legitimate business purposes, including:

• Responding to enquiries and customer requests.
• Processing and coordinating orders.
• Communicating about products, orders, delivery, returns or customer support.
• Providing information requested by customers.
• Maintaining business and transaction records.
• Improving our website, products and services.
• Preventing misuse, fraud or security incidents.
• Complying with applicable legal, tax, accounting and regulatory requirements.

Orders and Online Catalogue

Our website may link to or use an external online catalogue or ordering platform. When you follow such a link or place an order through a third-party service, information may be collected or processed by that service according to its own privacy policy and terms.

We encourage you to review the privacy practices of any external ordering platform before submitting personal or payment information.

Payment Information

If payment is processed through a bank, payment gateway, UPI service, external ordering platform or other third-party payment provider, that provider may process payment-related information directly.

Paws United Pet Services does not necessarily receive or store complete payment card, bank account or other sensitive payment credentials processed directly by independent payment providers.

WhatsApp, Email and Phone Communications

If you contact us through WhatsApp, telephone, email or social media, we may receive the contact information, account information and message content that you choose to provide.

We may retain relevant communications where reasonably necessary for customer service, order management, dispute resolution, business records or legal compliance.

Cookies and Similar Technologies

Our website or services used to operate the website may use cookies or similar technologies. These technologies can help websites remember preferences, maintain functionality, improve security and understand how visitors use the site.

You may be able to control or delete cookies through your browser settings. Disabling certain cookies may affect the operation or functionality of some website features.

Sharing of Information

We may share information when reasonably necessary to operate our business or provide requested services. Recipients may include:

• Delivery and logistics providers.
• Payment service providers.
• Website and hosting service providers.
• Online catalogue or ordering platforms.
• Technology and security service providers.
• Professional advisers such as accountants or legal advisers where appropriate.
• Government or regulatory authorities where disclosure is required by applicable law.

Service providers may process information as necessary to perform the relevant service.

Third-Party Websites and Services

Our website may contain links to external websites, social-media services, catalogues or other third-party platforms.

Once you leave our website, the privacy practices of the external service apply. Paws United Pet Services does not control the privacy practices of independent third-party websites or platforms.

Data Retention

We may retain personal information for as long as reasonably necessary for the purpose for which it was collected, including customer service, order records, accounting, taxation, dispute resolution, fraud prevention and applicable legal obligations.

Retention periods may vary depending on the nature of the information and the purpose for which it is held.

Data Security

We take reasonable administrative and technical measures appropriate to our business to help protect information against unauthorised access, misuse, alteration or loss.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure. Users should therefore take appropriate precautions when sharing information online.

Your Privacy Requests

Subject to applicable law, you may contact us regarding personal information associated with you, including requests to correct inaccurate information or address privacy-related concerns.

We may need to verify your identity or request before acting on certain privacy requests, and some information may need to be retained where required for legitimate business or legal purposes.

Children's Privacy

Our website and commercial services are intended for customers capable of making purchases or enquiries in accordance with applicable law. We do not knowingly seek to collect personal information from children where parental or guardian involvement would be required.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.

Marketing Communications

Where permitted and appropriate, we may communicate with customers regarding products, services, offers or other business updates.

If you no longer wish to receive optional promotional communications from us, you may contact us and request that such communications stop.

Legal and Regulatory Requirements

We may collect, retain, use or disclose information where reasonably necessary to comply with applicable laws, lawful requests, taxation requirements, accounting obligations, regulatory requirements or legal proceedings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, technology, business practices or applicable requirements.

Any updated version may be published on this page with a revised effective date. We encourage users to review this page periodically.

Related Policies

This Privacy Policy should be read together with our other website policies and terms where applicable.

• Terms & Conditions
• Return Policy
• Shipping Policy
• Disclaimer