Shipping Policy

Shipping & Delivery Availability

Shipping or delivery may be available to locations supported by Paws United Pet Services and our applicable delivery or logistics partners.

Delivery availability may depend on factors including your location, postal code, product type, order size and the delivery services operating in your area.

Certain products or locations may have different delivery options or restrictions.

Order Processing

Orders may be reviewed for product availability, payment status, delivery information and other reasonable fulfilment requirements before dispatch.

Processing time may vary depending on the order, stock availability, weekends, public holidays, supplier availability or other operational factors.

Where additional information is required, we may contact the customer before processing or dispatching the order.

Delivery Time

Any delivery time communicated to a customer is generally an estimate based on the information available when the order is processed.

Actual delivery time may vary depending on the delivery location, courier or delivery partner, product availability, weather, traffic, public holidays and other circumstances.

Unless specifically guaranteed in writing, estimated delivery dates or times should not be treated as guaranteed delivery deadlines.

Shipping & Delivery Charges

Shipping or delivery charges, where applicable, may depend on the delivery location, order size, product type, weight, delivery method or service provider.

Applicable delivery charges may be communicated or displayed during the ordering process where available.

Special delivery requirements or locations may involve additional charges where applicable. Any such charges will be handled in accordance with the order arrangement and applicable law.

Product Availability

All orders are subject to product availability. A product appearing in our catalogue does not guarantee that the item will remain available when the order is processed.

If an ordered item becomes unavailable, we may contact you regarding the affected item and discuss an appropriate available resolution.

Order Tracking

Tracking information may be available for certain deliveries depending on the courier, delivery method or logistics service used.

Where tracking information is available to us, it may be communicated to the customer through an appropriate contact method.

Some local or direct deliveries may not provide conventional online tracking.

Delivery Address

Customers are responsible for ensuring that the delivery address and contact details provided with an order are correct and complete.

If you identify an error in your delivery information, contact us as soon as possible.

Once an order has been dispatched, it may not always be possible to change the delivery address.

Failed or Unsuccessful Delivery

A delivery may be unsuccessful if, for example, the recipient is unavailable, the address is incorrect or incomplete, access to the location is restricted, or the customer cannot be contacted.

Where delivery fails, the courier, delivery partner or Paws United Pet Services may attempt to contact the customer or arrange another appropriate delivery process where available.

Additional delivery charges may apply to repeated delivery attempts where permitted and appropriate, particularly where the failed delivery results from incorrect customer information or recipient unavailability.

Delivery Delays

Although we aim to facilitate timely delivery, delays may occur due to circumstances including:

• Weather conditions.
• Traffic or transport disruptions.
• Courier or logistics delays.
• Public holidays.
• High order volumes.
• Product or supplier availability.
• Incorrect or incomplete delivery information.
• Events outside our reasonable control.

If you experience a significant delivery issue, please contact us so we can review the available information regarding your order.

Damaged Packages

We recommend checking the condition of your package when it is received.

If the package or product appears materially damaged, please retain the item and packaging and contact us promptly with your order information and clear photographs showing the issue.

Eligible damaged-product claims will be reviewed in accordance with our Return Policy and applicable law.

Incorrect Product Delivered

If you receive a product materially different from the product you ordered, please contact us promptly.

We may ask for your order details and photographs of the item received so that we can verify the issue and provide appropriate instructions.

Missing Items

If your order contains multiple products and you believe an item is missing, please check the package carefully and contact us with your order information.

Some orders may be fulfilled in more than one package or delivery where necessary. We will review the available order and fulfilment information when a missing-item concern is reported.

Local Delivery

Depending on location and availability, certain orders may be fulfilled through local delivery services or other delivery arrangements.

Local delivery availability, charges and timing may vary and may be communicated during order confirmation.

Third-Party Delivery Partners

We may use independent courier, logistics or delivery providers to fulfil customer orders.

Once an order is handed to an independent delivery provider, parts of the delivery process may be operated through that provider's systems and procedures.

We will provide reasonable assistance regarding delivery issues relating to orders placed with Paws United Pet Services.

Orders Through External Platforms

Where an order is initiated or processed through an external catalogue, ordering platform or other third-party service, parts of the fulfilment process may also be subject to that platform's applicable procedures.

Third-party platforms operate their own technical systems and may have separate terms and privacy policies.

Order Cancellation Before Dispatch

If you need to request cancellation of an order, contact us as soon as possible.

We will review the order status and advise whether cancellation remains possible.

Once an order has been prepared, dispatched or handed to a delivery provider, cancellation may not always be possible and the applicable return process may need to be followed instead.

Returns After Delivery

Shipping and delivery issues that result in a return, replacement or refund request will be handled according to our Return Policy.

Customers should contact us before returning a product so that appropriate instructions can be provided.

Customer Responsibility

Customers are responsible for providing accurate information and making reasonable arrangements to receive their order.

This includes providing a valid delivery address, correct postal code, reachable telephone number and any necessary delivery instructions.

Changes to This Shipping Policy

Paws United Pet Services may update this Shipping Policy from time to time to reflect changes in our delivery services, fulfilment practices, logistics arrangements or applicable requirements.

The updated version may be published on this page with a revised effective date.

Related Policies

This Shipping Policy should be read together with our other applicable website policies and terms.

• Terms & Conditions
• Return Policy
• Privacy Policy
• Disclaimer